Job Description

We are seeking a positive, team oriented candidate to provide exceptional customer service as they represent our bank to customers while processing transactions, responding to questions, referring our competitive products and services and contributing to a dynamic team environment.

Part Time, typical schedule is Monday – Friday varying between 7:30 a.m. to 6:00 p.m. and rotating Saturdays 8:00 a.m. to 12:00 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

The successful candidate will be able to:

• Receive checks and cash for deposit, verify amounts and endorsements, cash checks and pay out money upon verification standards and balance in an accurate and complete manner.
• Build and maintain strong business relationships with all customers and prospective customers through established customer service and sales standards.
• Develop, maintain and demonstrate a basic knowledge of current Bank products and services. Maintain confidentiality when handling customer requests and transactions.
• Maintain basic knowledge and ensure compliance with applicable regulatory requirements and internal policies and procedures.

Requirements:

• Detail-oriented with strong organizational and problem solving skills.
• Demonstrated ability to provide an exceptional level of customer service.
• Demonstrated math skills.
• Understand and complies with the Bank’s policies, procedures, security, and regulatory requirements.
• Ability to gain working knowledge of bank products and services.
• Ability to read, write, speak and understand English well. Excellent written and oral communication skills.

Working Environment/Conditions:

• Climate controlled office environment.
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. May be required to work Saturdays and/or extended hours, as needed.

Physical Demands/Effort:

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Ability to stand or sit for extended periods of time and duration of shift.
• Ability to occasionally kneel, reach, bend, push, pull and carry.
• Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.

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