Job Description
Job Title: Hybrid Bilingual French Customer Service Representative
Location: Northvale, NJ
Pay: $22 an hour
MUST BE BILINGUAL FRENCH
Job Description: As a Bilingual French Customer Service Representative, you will be the first point of contact for our customers, handling a high volume of inbound calls (60-90 calls/day). You will provide product recommendations, assist with order and return status inquiries, and manage email correspondence to address customer questions. Additionally, you will be responsible for order taking and ensuring a seamless customer experience.
Key Responsibilities:
Handle heavy inbound calls and provide exceptional customer service.
Advise customers on product recommendations and order/return status.
Respond to customer inquiries via email.
Process orders accurately and efficiently.
Maintain a thorough knowledge of our product line and services.
Qualifications:
Previous Call Center/Chat Center experience preferred.
Working knowledge of Microsoft Office is a must.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong problem-solving skills and attention to detail.
Bilingual in French and English.
Benefits:
Excellent benefits package, including health, dental, and vision insurance.
Opportunities for career growth and development.
Supportive and collaborative work environment.
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