Job Description

Overview: The primary responsibility of the Wedding Chapel Coordinator is to execute all aspects of the Chapel operations for the Hotel Division by providing a professional service of wedding planning and coordinating. All duties are to be performed in accordance with departmental and property policies, practices and procedures. Specific Job Functions: Perform administrative and clerical duties including answering phones and filing as necessary. Build effective relationships with clients by offering first class amenities while maintaining excellent customer service. Prepare and accurately maintain wedding contracts. Sell and reach pre-assigned booking and revenue goals. Provide suggestions and guidance to couples regarding all aspects of their wedding. Maintain advance deposits and booking reservations. Manage and answer phone lines. Maintain accurate guest correspondence to ensure the utmost in customer service and professionalism. Book and schedule wedding events. Research and assist with new revenue generating ideas for the chapel. Maintain a broad base of office skills with personal flexibility to adapt to the ever changing demographics of the wedding industry. Perform all duties as deemed necessary for the success of the department. Responsibilities/Qualifications: At least 1 year of coordinator sales or event planning experience preferred Must communicate effectively in English both in oral and written form Maintain a professional appearance and demeanor Knowledge of the latest trends in wedding products and services necessary General knowledge of accounting and cash handling Working knowledge of iVvy preferred, Microsoft Office including Word and Excel necessary Able to maintain physical stamina and proper mental attitude while working under pressure in a fast-paced environment and effectively maintain a high level of customer service a must Flexibility to work any shift as needed Ability to prioritize, meet deadlines and conceptualize Strong leadership and problem-solving skills Ability to work as part of a team as well as an individual is necessary Be an experienced, organized, detail-oriented, imaginative, creative, people-person, possessing mature judgment, patience and the expertise to orchestrate wedding events

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