Title Nine
Number of Positions: 2
Hours: 20
Key Responsibilities:
Provide product detail to customers and process orders/requests by live-chat, SMS, email, and phone
Respond to our customers with accuracy, efficiency, and quality
Resolve issues, locate product in inventory or at a store, and manage accounts
Collaborate within the team and with other departments to resolve issues
Participate in monthly training about Title Nine products
Job Requirements:
Must live in the Madison, WI metro area and be able to travel to our Madison, WI retail store as needed for equipment pick-up/drop-off and periodic product training.
Pass a criminal background check
Special Requirements:
Dedicated quiet workspace free from hazards and distractions, with the privacy to speak with customers over the phone and handle confidential information
Reliable high-speed internet connection
Ergonomically sound work set-up
Ability to independently set up workstation with equipment supplied by Title Nine
Skills:
1+ years of customer service experience on the phone or in-person
Demonstrated exceptional writing skills
Ability to quickly learn computer systems and technology
Ability to communicate specific details of our products to our fans both verbally and in writing
Active listening skills – curiosity about finding solutions and getting to the bottom of things
A natural problem-solver with rock-solid attention to detail and accuracy
Experience in retail, apparel, or similar industry preferred but not required
Sports, fitness, and/or adventure are a meaningful, daily part of your life
Passionate about helping people
Email Contact: penglish@titlenine.com
How to Apply
Please submit a resume online. Please tell us what draws you to Title Nine Sports and why you would thrive working in a remote Customer Service role.
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