Salary: Commensurate with experience
Location: Hybrid - East Windsor, NJ or Malvern, PA (2 days in-office/3 days work-from-home) or Remote (depending on location)
Comprehensive Benefits (Medical, Dental, Vision, 401k w/company match), Discretionary Bonus Eligible
HMP Global is the omnichannel market leader in healthcare events, education, and insight, with a mission to improve patient care. We’ve been building trusted brands for nearly 40 years and are dominant in several therapeutic areas, including Oncology, Psychiatry and Behavioral Health, Cardiovascular, Wound Care, and Public Safety. We deliver information and education to healthcare professionals through 450+ global, national, and regional events and reach over 2 million users monthly through digital networks and social channels.
Position Overview
HMP Global is seeking a dynamic and hands-on Director of CX Registration to lead and optimize the onsite registration experience for attendees and exhibitors across a portfolio of over 130 annual events. This role requires a collaborative team player who thrives in fast-paced event environments, actively engages in onsite execution, and ensures the seamless integration of Swoogo technology to enhance efficiency and customer satisfaction.
The ideal candidate will be an operational expert with a strong customer-first mindset, capable of balancing technical proficiency in Swoogo with a hands-on approach to onsite, virtual and hybrid registration management. They will also be responsible for leading a matrixed team to drive continuous improvement and standardization in registration processes and badge formats, while working closely with the Sr. Director of CX to optimize online customer service inquiries and act as a Level 2 escalation point for customer tickets via the ZD (Zendesk) platform.
Key Responsibilities
1. Hands-On Leadership in Registration Execution
2. Optimization of Swoogo Registration Technology
3. Customer Experience (CX) Enhancement & Online Customer Support
4. Cross-Functional Leadership & Process Standardization
5. Process Improvement & Operational Excellence
Qualifications
Why Join Us?
This role is perfect for a proactive, detail-oriented professional who enjoys hands-on event execution and is passionate about optimizing both customer experience and event technology. If you’re a problem-solver who thrives in fast-paced environments and enjoys leading high-performing teams, we invite you to be part of our CX team at HMP Global.
Please follow HMP Global on LinkedIn for news and updates
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