Dispatcher - *PLEASE READ REQUIREMENTS BEFORE APPLYING* Job at JR BOLTON SERVICES INC, Buford, GA

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  • JR BOLTON SERVICES INC
  • Buford, GA

Job Description

Job Description

Job Description

Description:

The Role

  • Evaluate customer calls and match the right technician to every job. 8AM - 5PM, Monday through Friday.

Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences
  • Manage the whereabouts and needs of every technician in the field.
  • Record results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.
  • Successfully schedule customer appointments for service, maintenance, or any other inquiry.
  • Coordinate installation schedules.

Competencies for Success

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.

Requirements:
  • East coast time zone is STRONGLY preferred if you are applying for the remote position.
  • Experience using Service Titan experience required .
  • Experience working in the HVAC or other service specific industry is required.
  • Must be comfortable making outbound calls and answering inbound calls.

Job Tags

Immediate start, Monday to Friday,

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