Job Description

Job Summary

The District Manager directs, coaches, and provides leadership for stores within a district. Overall, this role manages the sales, store operations, staffing and development, team member relations, merchandising, loss prevention and expense control for the assigned district. Accountable for achieving District and Company overall profitability expectations and ensures compliance is met for all company policies and procedures.

Essential Job Functions & Responsibilities:

Leadership:

• Understands and executes Windsor's mission and goals.
• Promotes a culture of collaboration, teamwork and empowerment in the district. Celebrates and rewards the achievement of the teams.
• Establishes trust and inspires action through promoting and living the Windsor values and 13 behaviors.
• Gathers information to make quality decisions. Collaborates with appropriate partners as needed.
• Responds well to constructive feedback. Adapts readily to different ways of doing things. Adjusts leadership style to fit situational needs.
• Communication is clear and concise without intimidating others. Uses active listening.

Drive for Results:

• Comprehends and utilizes company reports to identify issues. Determines root causes.
• Educates management to interpret and speak to key business reports.
• Manages key business levers to improve financial performance.
• Develops strategies to achieve and sustain performance results. Adjusts strategies when necessary.
• Creates a plan for current and potential issues while removing obstacles in order to move forward and get performance back on track.

Talent:

• Open Store Manager positions are filled within 30 days. Promotes from within.
• District succession plan in place. Has bench candidates ready to fill open positions through building a strong external network.
• Ensures the right talent is hired to meet customer needs and expectations. Holds management accountable for recruiting and networking plan.
• Ensures district adheres to onboarding procedures and trains team members per Windsor standards. Provides an inclusive Oasis onboarding experience to new team members.
• Ensures consistent coaching and development across the district.
• Uses company performance management tools (PEP Talk) to assess and develop Store Managers.
• Establishes and maintains standards of performance. Proactively addresses performance issues.
• Promotes a culture of continuous learning.

Operations:

• Manages compliance of company policies and procedures. Sets clear expectations and timelines; ensures follow up.
• Delegates responsibilities to appropriate individuals; ensures follow up.
• Consistent execution of all operations within the district. DM audits completed and within company expectation.
• Scheduling, payroll control and timekeeping compliance is in line across the district.
• Creates a culture of continuous shrink reduction. Instilling a heightened awareness in utilizing customer service as a method of shrink control across the district.
• Understands and implements the execution of the merchandising directives and is able to adapt to store needs while maintaining visual integrity.

Key Qualifications & Requirements:

• Minimum 4 years Retail Management experience with at least 3 years of multi-unit experience or 5 years as a top performing Windsor Store Manager
• Proven leadership experience
• Proven experience in multi-tasking and organization
• Ability to develop and motivate a team of up to 15 stores
• Able to resolve complaints and problems as they arise from customers and team members
• Communicates well and effectively in a one and one setting and in a group setting
• Ability to use cash register, computer and other technology
• Able to travel and drive as needed

Physical/Environmental Demands and Overtime & Availability:

Frequently stands, walks, observes, bends and pushes. Must be able to count, communicate, read and write in English. Must be able to: access all areas of the store including selling floor, stock area and register area, operate and use all equipment necessary to run the store, climb ladders, move or handle merchandise or supplies throughout the store (generally weighing from 0-25 pounds) and work varied hours/days to oversee store operations. Environment is fast paced and indoor temperature conditions vary.

*Job descriptions are merely a summary of the position. Duties and responsibilities are subject to change and may include any other that management finds necessary to successfully maintain business operations.

WINDSOR EQUAL OPPORTUNITY EMPLOYER

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