Job Description Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables. Works alternate schedule with the Store Manager with minimal overlap. Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty. Accountable for improving overall customer service metrics. Operations Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage. Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager. Supports Store Manager in leveraging data, analysis, and team input to make fact-based decisions, follow-up, and monitor impact. Supervises store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping. Supervises inventory, completes resets/revisions, analyzes trends, and trains team members on inventory procedures. Ensures store interior and exterior are clean and presentable, manages repairs and maintenance, and responds to emergencies. Ensures team members are trained on computer and technology systems. Maintains safety and security protocols, complying with all policies and laws, including sale of alcohol, tobacco, and pharmacy products. Completes special tasks and assignments as needed. Business Performance Management Analyzes financial and performance data, creates action plans to support business goals. Uses KPIs and other tools to engage the team and drive store improvements. Collaborates with the Store Manager on sales opportunities and growth initiatives. Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. People & Performance Management Leads and trains team members, providing coaching and mentoring for career development. Manages performance through responsibilities, goal setting, feedback, and recognition. Recruits and retains talent, builds pipelines for future leaders, and manages staffing needs. Follows proper procedures for hiring, training, and record keeping. Establishes a culture of accountability and performance management. Training & Personal Development Completes Store Manager training programs and ongoing development courses. Monitors personal performance, seeks feedback, and maintains an Individual Development Plan. Obtains and maintains a pharmacy technician license as required by state. Communications Maintains open communication with team through meetings and discussions. Assists in planning and communicating store strategies. External Basic Qualifications Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or high school diploma/GED with two years of supervisory experience. Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen. Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks. Fluent in English (except in Puerto Rico). Willing to work flexible hours, including evenings and weekends. Willing to accept promotion to Store Manager and relocate if offered. Ability to transfer within the same hiring area. Preferred Qualifications Bachelor’s Degree preferred. Management experience, including supervising others and managing both front-end and pharmacy, preferred for internal candidates. Business majors or prior retail/food industry experience preferred for external candidates. This role will remain open until filled. The salary range is $45,000 - $71,550, depending on various factors. For benefits, visit jobs.walgreens.com/benefits . #J-18808-Ljbffr Walgreens
...believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Role Overview The Trust and Safety Manager will build and execute systems to improve the quality of Serve Robotics operations by investigating safety incidents,...
Full time English teacher for Children between 3-12 years old;
...Maintenance Technician (AMT) responsible for the overall maintenance and safety of our fleet within Reach Air Medical Services. This technician... ...and in a professional manner with all allied health and public safety personnel as well as your fellow AMTs and operations team...
...OneStaff Medical is seeking a travel nurse RN Med Surg for a travel nursing job in Decatur, Georgia. Job Description & Requirements... ...are based on various factors including but not limited to: experience, demand, availability, location, etc. Please contact one of our...
...and outgoing fund transfers, incoming ACAT review, DTC, DRS, DWAC transfers. Register/deregister new/old employees in the CRD and FINRA systems and process all related documentation. Keeping track and assisting in the annual compliance meetings if needed. Help...