Job Description
Do you enjoy being part of a team that delivers quality customer service? Are you a passionate legal researcher motivated by client satisfaction? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role As an Expert Witness Research Analyst, you will conduct research and provide clients with relevant information. You will manage search requests, communicate with customers, and collaborate with the team to meet department objectives.
Mandatory Part-Time Training for the first three months. Shift Working Hours: 8 AM -12 PM EST OR 1 PM-5 PM EST Responsibilities - Conducting research using internal and external resources.
- Managing the life cycle of Expert Witness Search requests.
- Delivering clear, concise, accurate, timely, and thorough communication to customers.
- Applying established standards to the order management process.
- Acting as an advocate for the customer in reporting feedback and resolving issues.
- Working effectively in a team environment and collaborating across the organization.
Requirements - Possess a Juris Doctorate, Paralegal certification, or relevant experience with significant legal research exposure. Equivalent education/experience will also be taken into consideration
- Be able to support a Global organization part-time with a flexible schedule: 20 hours/week MANDATORY, Mon-Fri, 8 AM-6 PM EST.
- Be able to provide exceptional customer service in all customer contacts. A commitment to providing resolution to customer issues on the first pass.
- Be skilled in Windows, Microsoft Office, internet browsing, and basic problem-solving on a PC. Be able to type at least 50 wpm.
- Possess significant business insight to assess decisions' impact on customer satisfaction (Net Promoter Score).
- Experience with Lexis Advance and related products is advantageous.
About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Salary Range $20-$25/hour
Job Tags
Part time, Worldwide, Flexible hours, Shift work,