Job Description

Hourly Rate: $28.95/hour

JOB OVERVIEW

The Front Desk Supervisor will provide our guests with excellent service at the front desk, from making reservations to departure. Responsible for assisting with supervision of all guest service agents, handling guest complaints, credit issues, and training. Also responsible for selling guest rooms, food & beverage outlets, and seasonal hotel promotions.

ESSENTIAL SKILLS

Understand the mission, vision, and game plan of the hotel. Strong leadership skills and the ability to apply them. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to follow instructions and apply common sense understanding. Set goals and objectives to improve the department. Understand guests' service needs. Be well organized, maintain focus, and complete assigned work. Handle stressful interruptions calmly. Communicate effectively with irate guests, co-workers, and supervisors. Perform job functions with minimal supervision. Work well with others and build team morale. Adhere to work schedules, dress standards, and policies. Strive to improve operational standards and meet performance goals. Take and give directions appropriately. Engage effectively with people, especially in resolving complaints and problems.

JOB DUTIES

Maintain management visibility, oversee departmental activities, and ensure cleanliness and staffing standards. Coordinate with various departments regarding their activities and needs. Assist in guest check-in/check-out, reservations, billing, and guest services. Manage staff shifts, monitor performance, provide feedback, and handle staff issues. Ensure staff grooming, uniform compliance, and cleanliness. Implement training programs and conduct hospitality audits. Handle administrative tasks such as meetings, safety procedures, and documentation.

PHYSICAL REQUIREMENTS

Frequent sitting, standing, walking, stooping, twisting, reaching, handling, fingering, pushing, pulling, and lifting up to 25 pounds. Must be able to speak and hear in English, see clearly, and perform physical tasks as described.

BENEFITS

Includes medical, dental, vision, and other benefits. Equal Opportunity Statement Hilton DC National Mall is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, pregnancy, veteran status, disability, or other protected classes. Accommodations are available for applicants with disabilities. #J-18808-Ljbffr Hilton Washington DC National Mall The Wharf

Job Tags

Hourly pay, Seasonal work, Shift work,

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