Job Description

Position Summary:  

We are looking for a technically skilled candidate with good problem-solving ability for the position of FTS Support Technician. The duties of an FTS Support Technician include being a reference point for all IT related queries at store level, responding to store’s needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. Additionally, the FTS Support technician will participate in IT projects to upgrade physical technology and secure the environment. 

Responsibilities:  

• Providing support to stores in multiple states and responding in a timely manner 
• Accessing ticketing system and provide status updates to resolve tickets within service level agreements 
• Utilize existing technical, computer and electrical knowledge to successfully troubleshoot hardware problems to include, but not limited to: installation, upgrading, maintenance, and replacement of point of sale, desktop computers, fuel controllers, electronic payment controllers, and telephone equipment.
• Manage administrative duties such as reporting company mileage, credit card expenses, process RMA for equipment on company truck 

Working Relationships: The FTS Support Technician will be embedded in a team of FTS Techs supporting a territory of convenience stores. The team works together to communicate common goals and to cover off hours, holidays and weekends. Additionally, the FTS Support Technician will interact with external vendors to provide onsite support outside of covered territories.

Minimum Education: High School; GED and some technology certification or coursework completed. 

Preferred Education: Associates Degree or Technology Program Certificate Minimum Experience: 2+ years’ experience in role relating to computer networks and systems maintenance. 

Preferred Experience: Experience with NCR Radiant, NCR StorePoint Retalix, Verifone, Gilbarco, Wayne and PDI systems a plus. 

Licenses/Certifications:  Comptia A+, Network + Soft Skills: The ideal candidate has excellent written and verbal communications skills. Must be able to interact with the IT and store communities to solve physical hardware issues inside a convenience store environment while making independent decisions for resolution. Must participate in the coordination or technology materials to complete project objectives. 

Hours & Conditions: First Shift (Hourly-Non-Exempt) After hours and late nights are required on occasion or rotational basis. 

Driving Requirement: Yes – Valid US Drivers Licensed Required and a good driving record (motor vehicle report will be requested) 

Travel: 50-75% 

Physical: Yes – Must be in good physical health. Able to climb ladders and lift a minimum of 50-75 lbs.

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