Job Description

Job Description

Job Description

Salary: $15+

In-Store Repair Technician

Ideal for a candidate passionate about IT and eager to grow in a dynamic field.

Schedule: 40 hours per week, M-F 9:00 AM – 6:00 PM. Occasional Saturday shifts from 10:00 AM – 2:00 PM.

Saturday shifts are rotational, typically 2 Saturdays on, 4 Saturdays off. If you work on a Saturday, you will be given a half-day off during the week.

Compensation: $13/hour Base + Performance Bonus*

Technicians who consistently meet performance goals typically earn an additional $3-$4 per hour, bringing your total hourly rate to $16-$17.

Location: Jacksonville, NC

At Computer Warriors, we are dedicated to providing exceptional residential and small office IT support. Our committed team of professionals strives for continuous improvement, operating repair centers in Jacksonville and Wilmington. Our mission is to alleviate our clients' technical difficulties through innovative solutions and technology education, keeping them seamlessly connected to their world.

We believe strongly in growth and advancement. From a modest staff, we have grown into a multi-location enterprise with over 12 full-time employees. We continuously seek to collaborate with the best talent in the area, driving constant improvement in our company.

  Our Application Process

1. Apply online
2. Respond to the initial email we send you within 24 hours of delivery. (Pay Attention: There are 4 questions that need to be answered.)
3. Virtual Screening interview (approximately 15 minutes)
4. Skills test (approximately 30-50 minutes to complete)
5. In-Person Deep Dive interview (approximately 1.5 hours)
6. Team Shadow Day “Experience a Day in the Life with Us” (3 hours)

Computer Warriors Core Values:

1. Extreme Ownership: We take responsibility up and down the chain of command, accepting full accountability for our actions (or lack of action). We avoid blaming others, making excuses, or living in denial.
2. Constant & Never-Ending Improvement and Development: We strive to continually improve ourselves, both personally and professionally. We believe that if you aren’t growing, you’re dying. We must continue to improve in all that we do and become better every day.
3. Outstanding Customer Service: We focus on proactive communication, meeting our deadlines, and following through exceptionally. We work with integrity and do what we say we will. When we fail to deliver, we go above and beyond to make it right.
4. Create and Add More Value Than Anyone Else in Our Industry: We focus on the value delivered, continually improving our offerings, delivering services at competitive prices, and ensuring that our clients are better protected and better served than they can be anywhere else. This also means we never stop finding ways to improve the quality of our clients’ systems and lives.
5. Growth and Profitability for the Sake of Our Employees, Their Families, Our Community, and the World: Without profit, there is no life in a business. Revenue is vanity; profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, no matter how good we are, we will not survive to help anyone. 

Growth Opportunities – Where could You Be in the next year or two (or Three!)

As an Entry-Level Repair Technician, you'll join our team with limited or no prior experience. During your first year, you'll receive comprehensive training and complete a series of company-sponsored certifications, such as CompTIA IT Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate, A+ Certification, and more.

With 1-2 years of hands-on experience and certifications under your belt, you'll have the opportunity to advance to an Advanced Repair Technician or Onsite Support Technician role. As an Advanced Repair Technician, you'll serve as a senior technician in-store, while as an Onsite Support Technician, you'll support both residential and small business clients in the field.

At the Advanced or Onsite Technician level, you'll also focus on obtaining additional certifications like Network+, providing you with a well-rounded skill set across platforms, including PBX systems and Cloud environments. With certifications like A+, Network+, and foundational Microsoft credentials, alongside three years of experience, you'll be well-prepared to transition to our sister company, CW IT Support.

Joining CW IT Support unlocks even greater opportunities. You'll collaborate with enterprise-level organizations as an MSP Technician, working on complex projects and managing large-scale IT infrastructures, gaining valuable experience in the field.

Ideal Candidate Characteristics

• High Emotional Intelligence: Ability to understand and manage your own emotions and recognize and influence the emotions of others.
• Team Player: Humility and a collaborative spirit, thriving in a team environment.
• Educational Requirement: High School Diploma or GED.
• Valid Driver’s License: Ensuring reliable transportation to and from work.
• Goal-Oriented: Ability to achieve goals and exceed expectations consistently.
• Customer Service Experience: Minimum of 1 year, demonstrating strong interpersonal skills.
• Self-Motivated: A knack for problem-solving and a proactive approach to tasks.
• Passionate About Technology: Enthusiasm for working with smartphones and computers.
• Community Focused: Dedicated to making a positive impact on the community.
• Independent and Effective Worker: Self-driven with the ability to work effectively without constant supervision.

As a Repair Technician, you'll be responsible for:

• Diagnosing and Repairing Devices: Accurately diagnose and repair software and hardware issues across a range of devices, including computers, smartphones, tablets, and game consoles. Recommend the best repair or replacement solutions to meet client needs.
• Managing Software and Systems: Install, update, and configure operating systems, software, and applications to ensure client devices run smoothly and efficiently.
• Ensuring System Security: Protect client systems by installing and maintaining security software, while educating clients on best practices for online safety.
• Maintaining Detailed Records: Keep thorough records of all repairs, updates, and installations, ensuring a clear service history that supports future work and client transparency.
• Enhancing Client Experience: Identify client needs and proactively recommend solutions, such as protection plans, hardware upgrades, or other services that add value and enhance device performance.
• Managing Customer Flow and Calls: Assist with overflow in-store customer traffic and inbound calls, ensuring a seamless check-in and check-out experience for our customers, even during busy periods.
• Supporting Inventory Management: Assist the Senior Technician in maintaining and managing inventory, ensuring that tools, parts, and supplies are well-stocked and organized.
• Keeping a Professional Workspace: Maintain a clean, organized, and professional workspace that reflects our commitment to quality and customer satisfaction.
• Adapting to Team Needs: Take on additional tasks as required, demonstrating flexibility and a proactive approach to meeting the changing needs of the team and our clients.

Benefits

• 401(k) plan with employer match
• 7 paid holidays annually
• 10 vacation/personal leave days annually (15 days after 3 years)
• Regular team-building activities
• Employee discounts on our products and services
• Opportunity for growth and advancement 

Our Application Process

1. Apply online
2. Respond to the initial email we send you within 24 hours of delivery. (Pay Attention: There are 4 questions that need to be answered.)
3. Virtual Screening interview (approximately 15 minutes)
4. Skills test (approximately 30-50 minutes to complete)
5. In-Person Deep Dive interview (approximately 1.5 hours)
6. Team Shadow Day “Experience a Day in the Life with Us” (3 hours paid)

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