Job Description
We are in search of an Inbound Call Center Specialist to join our team located in Brentwood, Tennessee. This role involves managing inbound and outbound calls, acting as the liaison between vendors and clients, and maintaining the vendor queue. It is a temp to hire, hybrid(1 day in office/4 days home) opportunity in the industry.
Responsibilities:
• Handle 100+ inbound calls professionally.
• Efficiently use multiple applications to assist customers.
• Input vendor and/or client data into specific databases accurately.
• Maintain the vendor queue, effectively prioritizing calls.
• Demonstrate efficient oral and written communication with customers, department personnel, and management.
• Cross-sell additional products and services when appropriate.
• Provide customers with accurate account information in a fast-paced setting.
• Transfer calls to the appropriate department or personnel when necessary.
• Multitask, attentively listen, input data, solve problems, and navigate through various screens while employing customer satisfaction techniques.
• Ability to effectively use CRM and customer service software
• Demonstrated ability to assist customers and handle queries within a high-volume call center
• Excellent communication and interpersonal skills
• Proven problem-solving and decision-making abilities
• Strong organizational skills and attention to detail
• Ability to work well in a team and independently
• Previous experience in a call center or customer service role would be an advantage
• High school diploma or equivalent educational qualification
• Fluency in English, knowledge of other languages is a plus.
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