Job Description
We are on the lookout for a Call Center Specialist based in Brentwood, Tennessee, 37027, United States. This role involves engaging with strategic vendors and managing a high volume of both inbound and outbound calls. As an Inbound Call Center Specialist, you will be responsible for accurately recording vendor contact details, managing vendor queues, and ensuring campaigns are completed within the designated timelines.
Responsibilities
• Engage with strategic vendors who are not currently participating in our program and overcome vendor objections by proposing alternative payment options.
• Manage a high volume of both inbound and outbound calls professionally.
• Accurately record vendor contact details and agreement information in specific databases.
• Maintain the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate.
• Act as the liaison between vendor and client to address payment issues or negotiate payment terms.
• Use multiple applications to assist customers efficiently and swiftly.
• Display good interpersonal skills and teamwork awareness while multitasking, attentively listening, inputting data, solving problems, and navigating through various screens.
• Transfer calls to the appropriate department or personnel and provide customers with accurate account information in a fast-paced setting.
• Demonstrate efficient oral and written communication with customers, department personnel, and management.
• Cross-sell additional products and services as needed.
• Complete additional tasks assigned based on business needs
• Proficiency in Avaya CMS is required.**2025 US Personal Banking Summer Analyst Internship New York, NY** **You're the brains behind our work.** In U.S. Personal Banking at Citi, were committed to empowering future thought-leaders to create change in a meaningful way that impacts millions of consumers...
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