Job Description

Job Description

Job Description

We are on the lookout for a Call Center Specialist based in Brentwood, Tennessee, 37027, United States. This role involves engaging with strategic vendors and managing a high volume of both inbound and outbound calls. As an Inbound Call Center Specialist, you will be responsible for accurately recording vendor contact details, managing vendor queues, and ensuring campaigns are completed within the designated timelines.

Responsibilities

• Engage with strategic vendors who are not currently participating in our program and overcome vendor objections by proposing alternative payment options.

• Manage a high volume of both inbound and outbound calls professionally.

• Accurately record vendor contact details and agreement information in specific databases.

• Maintain the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate.

• Act as the liaison between vendor and client to address payment issues or negotiate payment terms.

• Use multiple applications to assist customers efficiently and swiftly.

• Display good interpersonal skills and teamwork awareness while multitasking, attentively listening, inputting data, solving problems, and navigating through various screens.

• Transfer calls to the appropriate department or personnel and provide customers with accurate account information in a fast-paced setting.

• Demonstrate efficient oral and written communication with customers, department personnel, and management.

• Cross-sell additional products and services as needed.

• Complete additional tasks assigned based on business needs

• Proficiency in Avaya CMS is required.
• Must be adept at various computer programs.
• Experience with CRM software is mandatory.
• Must hold prior experience with customer service software.
• Demonstrated ability to assist customers effectively and efficiently.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• High level of patience and empathy when dealing with customer queries or complaints.
• Ability to multitask and manage time effectively.
• Must be able to work in a fast-paced environment.
• Prior experience in a call center or customer service role is preferred.
• Must have a strong understanding of customer service principles and practices.
• Ability to work in a team and contribute to a positive work environment.
• High school diploma or equivalent educational qualification is required. Higher educational qualifications would be an advantage.
• Must have a good understanding of computer systems, with the ability to troubleshoot basic technical issues.
• Bilingual or multilingual candidates may have an advantage.

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