Job Description
* WE ARE RECRUITING FOR MULTIPLE VACANCIES.*
Recruitment Range: $31,200 - $36,720
(This is a range. Selected candidate's salary will be determined within this range
based on qualifications, equity, and funding at the time of hire.)
Click here to learn about employee perks and benefits
Click here to see the Total Compensation Calculator
This position is located at:
11 W. Jones St.
Raleigh, NC 27601
Primary Purpose of Positions:
The Information Desk Receptionist position is a vital part of the Guest and Volunteer Services section of the NC Museum of Natural Sciences (NCMNS). This position is the public face of our museum and provides the best experience to deepen engagement with the exhibits and programs of the NCMNS in downtown Raleigh. Guest Services associates are prepared at all times to provide positive engagement to all guests, members, volunteers, interns, and staff.
This position reports to the Director of Guest & Volunteer Services.
Key Responsibilities include but are not limited to:
- Responsible for the welcome and reception of museum guests.
- Serves as the public face of the museum.
- Answering the museum's main phone line and correctly relaying calls or messages.
- Ensuring that the information desks are prepared and ready for the day, including stocking maps, brochures, group orientation materials, first aid supplies, and other necessities.
- Provide exemplary customer service to museum guests.
- Informing guests of membership services and benefits.
Position/Physical Requirements:
- Must be available to work Tuesday - Friday 8am-5pm and one weekend day (rotating), and occasional holidays, and evenings.
- Ability to stand or sit for extended periods of time with or without reasonable accommodation.
- Ability to maintain an engaging demeanor during hectic circumstances.
- Ability to explain and interpret program information to guests and staff.
- Ability to apply knowledge of services and policies and procedures in performance of work tasks.
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Qualified candidates must have or be able to:
- Demonstrated customer service experience at a zoo, park, aquarium, museum, tourist attraction or similar facility.
- Demonstrated receptionist experience, such as greeting guests, answering phones, filing, etc.
- Beginner level proficiency in Microsoft Word and Excel.
Management Preferences:
* Ability to communicate in Spanish, American Sign Language, or other commonly spoken language in North Carolina.
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See of oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience;
OR
an equivalent combination of education and experience.
Section/Unit Description:
The Guest and Volunteer Services Section functions as the bridge between the Museum and the public, serving a variety of audiences including our guests, volunteers, interns, external collaborators, and fellow Museum staff members. We are an accurate source of information about the Museum, its history, exhibits and programs to these audiences to enhance appreciation and understanding of science, natural history, conservation, and the environment. Guest and Volunteer Services recruits and onboards volunteers and interns for all sections of NCMNS, pairing them with staff supervisors, while maintaining oversight and reporting responsibility. For both visitors and volunteers, Guest and Volunteer Services team members are committed to understanding the community's needs to better serve diverse audiences of all ages, abilities, identities, cultures, and backgrounds. The Services provided by our section are built on a foundation of five key principles: Hospitality, Engagement, Service, Inclusion, and Safety.
The Guest Services Unit ensures a consistent, high-level, memorable guest experience, and provides superior customer service as well as safety and enjoyment for the North Carolina Museum of Natural Sciences members, guests, and community. The Guest Services Unit is responsible for the greeting and reception of museum guests, assisting them with wayfinding, and connecting them with museum staff and resources. We partner with Friends of the Museum and staff from all sections of the museum, especially Safety and Security staff, assisting during emergencies. Guest Services provides the best assistance for guests to deepen their appreciation and enjoyment of the Museum.
Division Description:
The State's museum devoted to science and nature, North Carolina Museum of Natural Sciences in central Raleigh is the largest institution of its kind in the Southeastern United States and, with over a million visitors a year, the state's most visited museum. Its 300,000 square foot downtown campus is augmented by Prairie Ridge Ecostation and satellite facilities in Whiteville, Greenville, and Contentnea Creek. Together, they provide a variety of curriculum- focused classes onsite, offsite, outdoors, and online for pre-kindergarten through graduate students across the state.
As a museum of nature, we integrate the dual concepts of illumination and inspiration with the work we do and the many stories we tell. In a time of unprecedented environmental challenges, nothing could be more critical. This nexus of ideas makes us unique. Across three vibrant floors of laboratories and exhibitions, our Nature Research Center provides an unparalleled opportunity to see science in action by watching museum researchers studying the natural world in real time. In the Nature Exploration Center, exhibits and live animal displays reveal North Carolina's rich natural habitats, wildlife, and geology from the Appalachian Mountains to the Atlantic Ocean.
Our programs and activities impact people in all the state's one hundred counties. We develop a variety of exhibits to share with institutions across North Carolina and support other museums by administering the North Carolina Science Museums Grant Program. We also engage the state's students indirectly by providing professional development training for teachers, research opportunities for classrooms, and outdoor learning environments on school campuses
Agency Description:
The North Carolina Department of Natural and Cultural Resources (DNCR)takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit . We encourage you to apply to become a part of our team.
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The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Application Process
Please watch our video here that walks you through each step of the application process.
Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Veteran's and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at 855-524-5627.
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Caroline McClintock
109 E. Jones St., Raleigh, NC 27601
Phone: 919-814-6670
employment@dncr.nc.gov
Job Tags
Holiday work, Work experience placement, Outdoor, Weekend work, Afternoon shift,