Job Description

Job Description

Job Description

Navarac Technical Solutions provides bespoke, personable IT support to a wide array of clientele. Over the course of a single day, you'll interact with doctors, law firms, churches, non-profit organizations, manufacturing companies, sports and entertainment entities, and schools to name a few of our larger customers. Our clients are delightful people that look forward to calling us for their support because they know calling us means a fast resolution. That expectancy is built on 20+ years of professional relationships and trust. If that sounds like something you'd like to continuing building, read on!

Role and Responsibilities:

• Proficient knowledge of Group Policy and Active Directory management
• Administer Office 365 for end-users
• Provide remote and onsite support for software, printers, VOIP systems, servers, desktops, laptops, mobile devices, etc.
• Resolve support requests from phone calls, emails, and our ticketing system
• Fully document actions taken to resolve issues.
• Be cognizant of the end-user’s abilities, time constraints, and work demands.
• Setup new computers and migrate profile information.
• Follow project plans to assist Project Manager by completing designated tasks within an allocated time.
• Be able to recognize the difference between fighting a symptom and solving the root problem and know when to escalate the issue to senior staff for review or advice.
• Maintain polite, professional and courteous demeanor at all times with our customers.
• Microsoft and Mac OS knowledge (Windows 8-11, Mac OS X+)
• Microsoft Server Knowledge (Server 2008-2019)

Requirements

• Requires 1+ years in a Microsoft 365 administrative position .
  • Resetting user passwords
  • Managing mailboxes and delegate permissions
  • Creating groups and/or distribution lists in the Exchange EAC
  • Familiarity with Identity and managing user MFA methods
• Requires 1+ years in an Active Directory management position.
  • Creating new user accounts
  • Managing group memberships
  • Disabling terminated employee accounts
• Experience in a technical support role working with several diverse companies.
• Must demonstrate the ability to properly identify the root problem in a consistent and logical process.
• Ability to prioritize and manage tasks.
• Successfully interact with end users of varying skill levels.
• Significant experience troubleshooting all types of IT problems, such as hardware, networking, software, and mobile devices.
• Excellent interpersonal skills, with an ability to understand and communicate technical information to an audience of varying skill levels.

Benefits

• Health
• 401K
• Participation in quarterly bonus pool after six months
• Paid vacation
• Flexible work schedule
• Working with a company that respects a 40 hour work week and a good work/life balance

Compensation

Compensation will be commensurate with your skill level. If you are very good, you will be well compensated!

Next Steps [PLEASE NOTE]

To move forward, please send us your resume. If selected, you may be asked to complete an assessment meant to measure your applicable technical skills . The assessment will take up to 60 minutes to complete. Pending your results, you will be notified if you qualify for an interview with our team.

Additional Compensation:

• Bonuses

Job Type: Full-time

Experience:

• Active Directory: 1 year (Required)
• IT support: 2 years (Required)
• Microsoft 365: 1 year (Required)

Ability to Commute:

• Winston-Salem, NC 27103 (Required)

Willingness to travel:

• 50% (Preferred)

Job Tags

Similar Jobs