IT Help Desk Technician Hybrid Job at M3 Networks, Southlake, TX

MlNjdEVkR0lXeHVic2p2UlU2N0pKR1VReGc9PQ==
  • M3 Networks
  • Southlake, TX

Job Description

Helpdesk Technician 1 85% Work from Home - 15% Onsite Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" What this role will entail: Serve as first point of contact for customers seeking technical support over the phone or email Perform remote troubleshooting Walk the customer through the troubleshooting process Follow up and update ticket status with customer information Identity and suggest possible improvement on procedures What we need from you: Be a good listener Driven to succeed at work and contribute to the big picture Diligent with note taking Passionate about customer service CompTia A+ and Network+ certifications are a plus! A little about M3 Networks: Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 300+ 5-Star Google reviews. We care for our employees and clients in a big way. Our total compensation and benefits for this role includes: Salary is based on experience, drive and the value you can bring to the company: and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year We match 3% of your contributions to IRA or 401K - More than 14+ days of paid time off AND two weeks vacation Company provided gear Our hiring process: Submit your application Zoom interview (20 minutes) Technical assessment (30 minutes to 1 hour) In person interview (1 hour) If everything goes well and there is a fit then its time to make an offer! M3 Networks

Job Tags

Remote job,

Similar Jobs

Norman Regional Health System

Registered Nurse Job at Norman Regional Health System

 ...Registered Nurse (RN I) - Surgical Unit - Full Time - Nights at Norman Regional Health System summary: The Registered Nurse (RN I) in the...  ...Surgical Unit, Health Care, Clinical Care, Patient Assessment, Nursing, Health Professionals, Night Shift, Compassionate Care... 

Equinox

Housekeeping Associates, Sports Club LA Job at Equinox

 ...practice what we preach investing time in our own health and fitness.We believe that everyone has untapped potential within them and...  ...join the Equinox team at our Equinox Sports Club location in West LA.. Job responsibilities include but are not limited to the... 

Glocap

Investment Banking Associate Job at Glocap

 ...Our clients are investment banks. We have multiple Associate level positions open with the following sectors and locations. Candidates should have at least 1 year of relevant investment banking experience to apply. Healthcare Services: Nashville and LA TMT: NYC... 

National Veterinary Associates

Veterinarian - $50k Sign on - 5+ weeks PTO Job at National Veterinary Associates

 ...Description Relocation to Laredo Animal Clinic is seeking an Associate Veterinarian to join our practice New Grads Welcome!*50k Sign-on bonus *Up to 30 Days PTO - GREAT work-life balance *Highly competitive base & production incentives *NEW GRADS - PAY... 

Asteroom

Home Inspector Job at Asteroom

 ...Asteroom is seeking licensed Home Inspectors to join our growing team. If you're a seasoned professional with experience inspecting residential properties, we want to hear from you. As we continue our rapid expansion in 3D virtual tours and property data collection, your...