NYBG Job Description Title IT Support Specialist Reports to Director of IT Operations Position Summary: The IT Support Specialist, reporting directly to the Director of IT Operations, plays a pivotal role in delivering exceptional technical support to all New York Botanical Garden (NYBG) staff. This position involves providing white-glove assistance, ensuring seamless operations, and maintaining high levels of user satisfaction. The IT Support Specialist collaborates closely with colleagues in the Information Technology department to address the needs of all end users. Specific Duties & Responsibilities: Assist employees with computer-related issues (via helpdesk, Teams, phone, and email) Assist in the flow, prioritization, and assignment of helpdesk tickets and requests Perform installations, upgrades, and configurations of desktop hardware and software Follow standard operating procedures to perform helpdesk tasks Maintain a current inventory of desktop hardware and software Work closely with the IT team on the timely patching of desktop solutions Author or edit user guides and system documentation Maintain excellent communication with all end users and other members of the technology department Work with outside vendors as needed Participate in helpdesk coverage rotation Perform additional responsibilities as required Preferred Qualifications: Experience working with various levels of staff Able to explain technical concepts to non-technical users Excellent time management skills; can work with minimum supervision to complete tasks Experience with Mobile Device Management systems Qualifications: Bachelor’s degree or commensurate experience Two to three years’ experience in Desktop Support Familiarity with Windows, Apple Mac OS, iOS Experience with Active Directory, NAS, Networked Print Services, and related topics Must possess a teamwork-focused approach to problem solving Able to multi-task; escalate when necessary Excellent written and verbal communication skills Driver’s license required Physical Demands & Work Environment: Ability to frequently move equipment weighing up to 50 pounds Ability to work onsite and at various locations throughout the garden Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Baseline Work Schedule: Monday-Friday 10am-6pm Salary: $60,000 #J-18808-Ljbffr New York Botanical Garden
...Immediate need for a talented React UI Developer. This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC/Jersey City, NJ(Onsite). Please review the job description below and contact me ASAP if you are interested. Job...
...Position Title: Marine Pipefitter Reports To: Pipefitter Superintendent Relocation Assistance will NOT be offered for this position. Position Summary : PSI is the largest privately owned shipyard in Hawaii, with two of the largest dry docks in the state. We...
...Job Description Job Description POSITION SUMMARY The Maintenance Supervisor is responsible for the overall facilities maintenance, operations and security of multiple properties. Supervisory responsibility for maintenance technicians, cleaner and porters...
INTERNSHIP Keystone Insurers Group, the largest agency partnership in the country... ...and Missouri.Recognizing that college graduates are looking to gain experience... ..., Keystone has begun facilitating paid summer internships for students interested in a career in sales....
...R10062511 Delivery Driver (CDL A) (Open) Location: Cincinnati, OH - Dayton Rd - Filling industrial How will you CONTRIBUTE and GROW? As the face of Airgas, the Delivery Driver is responsible for safely and efficiently delivering compressed gas cylinders to...