IT Support Specialist Job at York Solutions, LLC, Minnetonka, MN

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  • York Solutions, LLC
  • Minnetonka, MN

Job Description

York IT Solutions is hiring an IT Support Specialist in contract and onsite capacity for an exclusive role from a client. Type: 6+ month contract Location: Onsite – Minnetonka, MN Rate: $40.00 - $45.00 an hr W2 Position Overview: We are seeking a highly skilled and motivated IT Support Specialist to join our client’s dynamic IT team. The successful candidate will provide advanced technical support and expertise to end-users, focusing on Microsoft technologies, hardware support, and software solutions. This role also involves administering systems, troubleshooting escalated helpdesk tickets, and ensuring smooth IT operations across the organization. Responsibilities: Provide advanced Level 2/3 technical support to users for Microsoft suite applications, including O365, Teams, Teams Voice, SharePoint, Outlook, and Intune MDM (Mobile Device Management). Troubleshoot and resolve hardware issues, including desktop, laptop, and mobile devices, ensuring minimal downtime for end-users. Administer and remediate printer-related issues, supporting printer hardware and software configurations across the organization. Provide expertise in managing RoboForm for password management and support of related end-user issues. Offer support for Foxit PDF software, handling escalations and troubleshooting related to document handling and creation. Manage and troubleshoot Barracuda Spam Filter solutions, ensuring proper email flow and filtering for spam and malicious content. Escalate complex issues when necessary while providing guidance and mentorship to Level 1 support staff. Maintain detailed records of problem resolutions in the helpdesk ticketing system and contribute to internal knowledge base articles. Participate in system administration tasks such as software patching, updates, and basic server management. Technical Skills Required: Microsoft Suite: Expertise in O365, Microsoft Teams, Teams Voice, SharePoint, Outlook, and MDM administration. Hardware Support: Ability to troubleshoot and resolve hardware-related issues, including desktops, laptops, mobile devices, and peripherals. Printer Remediation: Experience in resolving hardware and network-related printer issues. RoboForm: Familiarity with password management software and end-user troubleshooting. Foxit PDF: Proficiency in Foxit PDF editor, with experience in providing user support and troubleshooting. Barracuda Spam Filter: Experience managing and troubleshooting Barracuda spam filtering solutions. Basic system administration experience: Including patching, updates, and user management in a Microsoft-based environment. #J-18808-Ljbffr York Solutions, LLC

Job Tags

Contract work,

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