Job Description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

GENERAL FUNCTION

The overall mission of the LensCrafters at Macy’s Store Manager is to be a leader and business owner within the marketplace and LensCrafters organization. The Store Manager establishes LensCrafters as the premier destination for all vision needs within the community, gains market share, drives both topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer and patient experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES

• Drive quality and improvement to meet/exceed all key performance indicators
• Ensure LensCrafters is known as the leading optical provider within Host/community/market
• Demonstrate deep understanding of retail business and the capability to transfer knowledge to superior sales and business results
• Exhibit strong business acumen centered on continual improvement and execution of Best Practices for growth
• Propose and execute business plans to maximize sales and profit, identifies root cause of issues and address recovery opportunities
• Lead a team through strong knowledge and skills regarding customer relations and deliver unsurpassed Customer Experiences
• Manage profits and expenses for the store
• Consistently establish clear expectations, train, coach and develop team to perform the job with excellence and great accountability
• Recruit and select high caliber, success oriented talent, top-grade team and create talent pipeline for succession planning
• Follow workforce management guidelines to optimally staff store, ensuring the right level of talent is scheduled appropriately based on the needs of the business
• Execute visual directives to achieve a consistent company message and high standards.
• Effectively leads Doctor of Optometry co-planning business meetings
• Leverage insurance plans with local companies and attends local health fairs
• Adhere to and ensure compliance of team to Company and Host policies and procedures
• Perform administrative duties to include cash, payroll, inventory management, technical application and understanding
• Ensure all Company approved safety programs are implemented and maintained
• Work weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 4+ years management/supervisory experience
• A proven track record of delivering results and positive growth
• Excellent business and financial acumen including operational analysis
• Comprehensive knowledge of retail operations, processes and policies
• Strong basic math skills
• Familiarity with cash register, computers and calculators
• Strong command of the English language for all correspondence

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail and customer service
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed states

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