Job Description
The Telecom and Technical Support Manager role is a unique opportunity to directly support the communications of the largest machine on the planet: the electrical power grid. This area within GSOC centrally operates a state-wide fiber optic network as well as highly secure datacenters with a focus on Georgia power grid operations. This fiber-optic infrastructure is being extended into CLEC and IXC telecom provider services to support rural broadband as a middle mile provider as our EMC's bring high-speed internet solutions to their customers.
Position Highlights:
GSOC offers the opportunity for career experience in related areas such as IT/OT Architecture, Cyber Security, and Industrial Control Systems, with programs that include tuition reimbursement for college and paid training for relevant certifications. GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities but is also an investment in your future.
This position includes nationally calibrated competitive pay, opportunities for growth, mentorship, and great retirement benefits. In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine.
Position Summary:
Provides leadership and tactical direction for GSOC's telecommunications and technical support function including providing support for the FOC phone system, telecom provisioning, telecom billing, a technical support for GSOC system operations as well as OPC and GTC as needed. Serves as technical expert on telecommunications and technical support matters and provides input to Executive Management on the overall strategic direction. This position is directly accountable for the timely completion of high quality products and services in addition to budget management, performance management, personnel development, resource utilization, technical directions, and team dynamics. Responsible for overall corporate compliance with all NERC CIP standards. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives. Develops and maintains a highly qualified and motivated workforce that supports the corporate mission, goals, and objectives.
Job Duties
Required Qualifications:
Education : Bachelor's Degree in Engineering, Computer Science, Business Administration, or related field.
Experience : Twelve years' experience in telecommunications program and project management, strategic planning and development, and engineering regarding voice, data, LAN/WAN, and video switched networks and transport. Six years electric utility telecommunications experience. Demonstrated project management in the areas of SCADA communications, frame relay, light wave (fiber optics), digital microwave, wireless communications, telephony (PBX, voice-mail, computer-telephony integration, and interactive voice response systems), Internet/Intranet, and digital multiplexing and switching systems is required.
Equivalent Experience : Six additional years of experience as outlined above.
Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.
Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.
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