Manager, Telecom & Technical Support Job at Georgia System Operations Corporation, Tucker, GA

MmlJcEVkV01YaDZjc2p6V1dLSE5KMndTeHc9PQ==
  • Georgia System Operations Corporation
  • Tucker, GA

Job Description

Job Description

Job Description

The Telecom and Technical Support Manager role is a unique opportunity to directly support the communications of the largest machine on the planet: the electrical power grid. This area within GSOC centrally operates a state-wide fiber optic network as well as highly secure datacenters with a focus on Georgia power grid operations. This fiber-optic infrastructure is being extended into CLEC and IXC telecom provider services to support rural broadband as a middle mile provider as our EMC's bring high-speed internet solutions to their customers.

Position Highlights:

  • Key Areas of Responsibility include:
    • Voice and Telecommunications Programs and Solutions for Enterprise, Control Centers, Generation Plants, EMC Headquarters, and other sites.
    • Strategic Contract Management
      • Contract Lifecyle, Negotiation, and Maintenance
      • Multi-million dollar per year contract portfolio
      • Terrestrial, Mobile, Radio, Wireless, and other Contracts
    • Telecom Provisioning, Billing, and Customer Service
    • Technical Support for Datacenters, Control Centers, and Plants.
    • Support Services such as ITSM Work Tracking Systems
    • Management of a team of ~10 employees.
  • Increase your breadth of experience in technology and grow your leadership skills. through mentorship and excellent leadership development opportunities.
  • Unlike many other IT Management opportunities this position does not require travel.
  • Gain experience working in a high security utility environment.
  • Excellent benefits, including:
  • Nationally competitive pay and incentive.
  • Benefits packages including Medical, Dental, Vision, Disability, and Life insurance.
  • Outstanding 401k plan featuring a maximum company contribution of 15.5%.
  • On-site Fitness Center and Café.
  • Associate training and development including options for tuition reimbursement.

GSOC offers the opportunity for career experience in related areas such as IT/OT Architecture, Cyber Security, and Industrial Control Systems, with programs that include tuition reimbursement for college and paid training for relevant certifications. GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities but is also an investment in your future.

This position includes nationally calibrated competitive pay, opportunities for growth, mentorship, and great retirement benefits. In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine.

Position Summary:

Provides leadership and tactical direction for GSOC's telecommunications and technical support function including providing support for the FOC phone system, telecom provisioning, telecom billing, a technical support for GSOC system operations as well as OPC and GTC as needed. Serves as technical expert on telecommunications and technical support matters and provides input to Executive Management on the overall strategic direction. This position is directly accountable for the timely completion of high quality products and services in addition to budget management, performance management, personnel development, resource utilization, technical directions, and team dynamics. Responsible for overall corporate compliance with all NERC CIP standards. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives. Develops and maintains a highly qualified and motivated workforce that supports the corporate mission, goals, and objectives.

Job Duties

  • Manages the Telecommunications and Technical Support department in support of the Corporation's mission, goals, and objectives, including policies, standards, procedures, guidelines, and tactical planning initiatives to ensure benefits to Members. The areas encompassed include, but are not limited to, the development and implementation of the annual work plan, capital improvement projects, and NERC CIP compliance evidence to ensure high quality, compliant, and reliable systems to support the operations of the system and energy control centers.
  • Represents the Corporation's interests in telecommunications and technical support issues both internal and external to the Corporation, including issues and negotiations involving FOC functional departments, Members, Integrated Transmission System (ITS) Participants, regulatory agencies (FERC, NERC, SERC), contractors, vendors, and other utilities.
  • Creates, implements, and maintains an environment of compliance and continuous improvement.
  • Selects, develops, and manages highly qualified and motivated associates. Ensures all necessary performance evaluations, coaching, training, development support, associate relations, and conflict resolution work are done in a satisfactory and timely manner.
  • Establishes overall work direction and review of work products. Directs the quality and timeliness of work products. Develops goals and milestones for the Telecommunications and Technical Support department.
  • Provides strategic and regulatory support and assistance to Executive Management as requested.
  • Provides leadership and support during activation of Conservative Operations, Disaster Recovery, Business Continuity, and the Security Incident Response and Recovery Plans.

Required Qualifications:

Education : Bachelor's Degree in Engineering, Computer Science, Business Administration, or related field.

Experience : Twelve years' experience in telecommunications program and project management, strategic planning and development, and engineering regarding voice, data, LAN/WAN, and video switched networks and transport. Six years electric utility telecommunications experience. Demonstrated project management in the areas of SCADA communications, frame relay, light wave (fiber optics), digital microwave, wireless communications, telephony (PBX, voice-mail, computer-telephony integration, and interactive voice response systems), Internet/Intranet, and digital multiplexing and switching systems is required.

Equivalent Experience : Six additional years of experience as outlined above.

Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.

Job Posted by ApplicantPro

Job Tags

Contract work, For contractors,

Similar Jobs

UPMC - Pittsburgh Medical Center

PACS Administrator Job at UPMC - Pittsburgh Medical Center

 ...Radiology and other departments related to medical imaging initiatives. Development of...  ...Investigates and helps corrects patient comingle records. Ensures high level of data integrity...  ...with 24/7 issues as applicable. Provide remote and/or in person support for ****@*****.*** attending... 

Sanford Health

CNA/PCT - Cardiac ICU - Part time, Nights Job at Sanford Health

 ...23rd Ave S, Fargo, ND 58104, USA Shift: Night Job Schedule: Part time Weekly Hours: 24.00 Salary Range: $15.00 - $23.00Department...  ...for nursing students, or anyone looking to refine/gain CNA experience. Additional compensation for working night shifts!... 

Michael Page

Construction Project Manager Job at Michael Page

 ...client is a rapidly growing GC with a strong commercial project pipeline Strong benefits including car allowance, bonus structure,...  ...About Our Client Our client offers a complete range of construction services for a mix of small to large scale commercial projects... 

Culvers Restaurant

Team Member (Part Time) Job at Culvers Restaurant

 ...offer: * Competitive wages - Adults starting up to $15 and minors up to $13 per hour (14 & 15 year olds $11 per hour)* Safe and respectful work environment...  ...* Meal discounts * Career opportunities * Paid time off and insurance benefits for eligible full-time team... 

Activ8 Recruitment & Solutions

ERP Systems Consultant for Microsoft Dynamics (Hybrid / Direct Hire) (31477) Job at Activ8 Recruitment & Solutions

 ...implementation and support, and specific familiarity with Microsoft Dynamics applications. * This is a full-time, direct hire position....  ...Good familiarity with ERP (Enterprise Resource Planning) and / or CRM (Customer Relationship Management) systems; specific familiarity...