Job Description

Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?

LaTour Hotels and Resorts (LHR) is hiring for a full-time Night Auditor at our Coconut Malorie Resort location in Ocean City, MD!

As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel related expenses like airfare, car rental and more.

Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k), and more!

A role in Guest Services/Night Audit is a great way to get started with LHR. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.

POSITION SUMMARY
The Night Auditor serves as the front desk agent on the night shift and reconciles all daily transactions in order to prepare daily financial reports. This dual role of providing accurate account reconciliations and excellent guest services helps support resort operations.



ESSENTIAL FUNCTIONS

• Welcomes & registers guests in a friendly, professional, and efficient manner
• Provides detailed information about resort facilities & operating hours.
• Answers telephone calls and resolves guest inquiries in a friendly and professional manner.
• Rents rooms in accordance with Front Desk sales strategies.
• Performs check in/out and cash handling activities in accordance with standard operating procedures.
• Enters detailed information regarding resort transactions for accounting purposes
• Performs accuracy verification of daily revenue activities and occupancy status
• Completes all audit functions accurately and in a timely manner
• Attends all required resort and department meetings and trainings.
• Perform other guest services duties as needed to provide excellent service

POSITION QUALIFICATIONS/REQUIREMENTS



Education/Credentials

• This position requires a high school diploma or GED.

Experience

• This position requires at least one year of front desk experience in a hospitality organization.
• Previous night audit experience is preferred.

Other Requirements

• Must have the ability to communicate effectively in English both orally and in writing.
• Must be able to multi-task while answering phone calls and completing work on a computer.

LHR’s Core Competencies

• Accountability: Ability to accept responsibility and account for his/her actions.
• Adaptability: Ability to adapt to change in the workplace.
• Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic: Ability to bring energy to the performance of a task.
• Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
• Interpersonal: Ability to get along well with a variety of personalities and individuals.
• Responsible: Ability to be held accountable or answerable for one’s conduct.
• Safety Awareness: Ability to identify and correct conditions that affect employee safety.
• Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

• Accuracy: Ability to perform work accurately and thoroughly.
• Autonomy: Ability to work independently with minimal supervision.
• Detail-Oriented: Ability to pay attention to the minute details of a project or task.
• Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
• Self-Motivation: Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Technical Aptitude: Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Basic technology skills with working knowledge of Microsoft Office Suite software.

PHYSICAL REQUIREMENTS

Activity is not applicable to this occupation.

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

WORK ENVIRONMENT
The Night Auditor works in an office environment, with many distractions and frequent interruptions and is often the only employee on duty. This position works primarily evening and overnight hours and will require work on weekends and holidays.

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