Job Description

Do you have a passion for helping people and a knack for problem-solving?

We're seeking a bilingual Overnight Guest Services Agent to join our remote team. This is a fantastic opportunity to work from home and provide exceptional customer service to guests from around the world.

What You'll Do:

Field Incoming Calls and Texts: Assist guests with their needs, from booking reservations to troubleshooting issues.
Provide Expert Assistance: Answer questions about hotel amenities, local attractions, and travel tips.
Resolve Issues Efficiently: Address guest concerns promptly and professionally.
Document Interactions: Accurately record all guest interactions and requests.
Collaborate with the Team: Work closely with hotel staff to ensure seamless communication and guest satisfaction.
What You'll Need:

Fluency in Spanish and English: Excellent verbal and written communication skills in both languages.
Customer Service Experience: A proven track record of providing exceptional customer service.
Tech-Savvy: Proficiency in computer systems and software.
Strong Problem-Solving Skills: The ability to think critically and find solutions.
Attention to Detail: Meticulous record-keeping and accuracy.
Why Join Us?

Remote Work Flexibility: Work from the comfort of your home.
Competitive Pay: Earn a competitive hourly rate.
Flexible Schedule: Work overnight shifts.
Supportive Team: Collaborate with a dedicated team of hospitality professionals.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Local area, Remote job, Flexible hours, Shift work,

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