Overnight Call Center Representative
Job Details
Job Location
1180 Peachtree - Atlanta, GA
Salary Range
$17.25 - $18.25
Description
Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representatives to our team in Midtown Atlanta. Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).
Primary Responsibilities:
+ Answer a high volume of inbound calls and respond to emails as well as live chats from customers
+ Handle escalated issues and customer complaints
+ Resolve customer concerns while providing top of the line service
+ Navigate internal database and input customer information
+ Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
+ Act as a team leader when the manager is unavailable
+ Provide an excellent customer experience with every call
Qualifications:
+ Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
+ Ability to work in fast paced environment
+ Ability to navigate multiple internet based applications simultaneously
+ Excellent verbal and written communication skills
MUST HAVE OPEN AVAILABILITY WITH OVERNIGHT AVAILABILITY A MUST
This is not a remote position. It is required to be onsite.
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