Job Description
Must be able to attend training in Seattle for 1 week.
Shift: 4:45AM and 8:00 AM.
Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at RDU (Raleigh–Durham International Airport).
General Purpose of Job (s):
Passenger Service Agent
This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people-oriented highly motivated with a positive and friendly attitude.
Processing Customer's tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments, as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English; bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
Must be well groomed.
Other duties as assigned.
Competency/Behavioral Requirements :
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be helpful on the job.
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Physical Demands :
Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must have a valid driver’s license.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule, including nights, weekends, and holidays.
...A Senior Technical Recruiter is a specialist who handles the entire hiring process for technical roles, including sourcing, screening, interviewing, and hiring candidates. They work closely with hiring managers and HR teams to understand requirements and match candidates...
...embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care. Come be... ...this position is responsible for ensuring a positive patient experience. This entry level position performs in a high activity work...
...Job Description Job Description Job Summary: Were seeking a reliable and hardworking Siding Installer to join our growing team. The ideal candidate has at least 1 year of hands-on experience installing siding and is comfortable working on residential or light...
...Job Title: Dental Assistant Long-Term Care Facilities Location: Various Locations Company: DentServ We are looking for experienced Dental Assistants to join our team! For over 40 years, weve provided dental care in nursing homes and rehab facilities....
...culture, brands, relationships, innovation, technology, and most importantly, its people. Job Description/Responsibilities: The EHS Manager - East Coast will serve as the primary contact for all EHS efforts at the 3 East Coast bottling facilities (ME/NH/MD), they will...