Job Description

Patient Services Coordinator at VitalCaring summary:

The Patient Services Coordinator at VitalCaring schedules patient services and coordinates care with nurses, patients, and interdisciplinary teams to ensure quality healthcare delivery. This role involves managing workflow in electronic medical records, analyzing visit reports, and facilitating communication among healthcare staff and patients. The coordinator also supports agency policies, participates in training, and makes in-home visits to promote a culture of compassionate and efficient care.

Job Description Summary At VitalCaring, our team members transform lives and foster hope through genuine caring. The primary function of the Patient Services Coordinator is to schedule patient services and coordinate with visiting staff in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.

Job Description Summary

At VitalCaring, our team members transform lives and foster hope through genuine caring. The primary function of the Patient Services Coordinator is to schedule patient services and coordinate with visiting staff in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.

Essential Job Functions/Responsibilities

1) Completes workflow tasks and other assignments to the PSC responsible position in the agency’s electronic medical record.

2) Participates in coordinating care with nurses, patients, and the interdisciplinary team.

3) Analyzes reports and follows up on incomplete and untimely visits.

4) Works in collaboration with field clinicians and Branch Director to achieve company expectations for productivity %, optimization %, and coverage % as outlined by each discipline.

5) Uses additional analytic tools to monitor and reduce avoidable LUPAs, missed visits, optimization of visits between RNs/LNs, Therapists/Therapy Assistants, and FT/PRN workers.

6) Provides effective communication to patients, staff members, other healthcare professionals and referral sources.

7) Makes in-home visits, as assigned.

8) Responds to agency and patient needs in a professional and creative manner.

9) Demonstrates commitment, professional growth, and competency.

10) Participates in agency-sponsored in-service training.

11) Participates in the agency’s QAPI program.

12) Promotes the agency philosophy and administrative policies to ensure quality of care.

Communication

1) Prepares clinical notes in accordance with professional licensing body and internal policy using the company’s electronic medical record and submits documentation timely.

2) Attends and contributes to in-services, case conferences, and other meetings as required by agency policy to ensure coordinated and comprehensive plans of care for the patients of the agency.

3) Interacts with team members in a positive and professional manner.

4) Ensures effective communication with all physicians and other healthcare providers involved in a patient’s plan of care.

5) Uses effective interpersonal relations and communication skills; facilitates the use of these skills by other team members to achieve desirable outcomes.

Position Qualifications

1) Graduate of an accredited Licensed Practical Nurse or Licensed Vocational Nurse program, preferred.

2) Two (2) years nursing experience, preferred. Community, home health or medical/surgical experience is preferred.

3) If clinical:

a) Currently licensed as a licensed practical nurse or licensed vocational nurse in the state.

b) Possess and maintain valid CPR certification.

c) Complies with accepted professional standards and practice.

4) Demonstrates good verbal and written communication and organizational skills.

5) Licensed driver with automobile that is in good working order and insured in accordance with the agency requirements.

Keywords:

patient coordination, electronic medical records, healthcare communication, home health care, clinical scheduling, care team collaboration, patient services, healthcare administration, nursing support, quality assurance

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