PHX Passenger Service Agent Job at Swissport International AG, Phoenix, AZ

MlNNdUdkR01YUnlic3p2WFY2N0lKMlFa
  • Swissport International AG
  • Phoenix, AZ

Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

 

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

 

The expected pay rate is $18/hr. 


Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

 

Your profile

  • High School diploma or GED equivalent
  • Must have a valid driver's license
  • Good command of the English language both verbal and written 
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

Job Tags

Work experience placement, Flexible hours,

Similar Jobs

Essentia Health

Pharmacy Technician Tier 4 - Specialty Pharmacy Navigator Job at Essentia Health

 ...pharmacy team and will assist in the adjudication, processing, packaging and distributive functions of the pharmacy working under the direct...  ...educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and... 

Marriott International, Inc

Specialty Cook Job at Marriott International, Inc

 ...Job Description Additional Information Job Number 25085693 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States, 30642VIEW ON MAP Schedule Full Time Located... 

HM Solutions, Inc.

General Custodian 2nd shift Job at HM Solutions, Inc.

 ...Job Description Job Description General custodian position available for immediate hire Hours: 1:30 PM - 10:0PM Monday - Friday...  ...is detail-oriented, flexible and willing to take on non-routine cleaning and special projects as the need arises. This position will... 

Tulsa Welding School, Inc.

Relocation Specialist Job at Tulsa Welding School, Inc.

Position Summary:Responsible for relocation assistance to future students to meet their housing needs and coordinating options best fit for their educational period.Role Responsibilities:Coordinate housing for all students; including planning, coordinating, overseeing... 

Powerback Rehabilitation

Physical Therapist (PT) - $5,000 Sign On Bonus Job at Powerback Rehabilitation

 ...and wellness. Overview: At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for children at home and in school....