Description We're looking for a Program Manager - Remote , working in IT (excluding Telecommunication) industry in San Francisco, California, United States . Develop and implement strategies to optimize customer service operations and drive continuous improvement. Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management. Act with urgency to ensure priority items are progressed, having a bias for action and focusing on the 20% of work that will get 80% of the impact. Identify and analyze data, customer feedback, and trends to identify areas for improvement and implement corrective actions. Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations. Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product. Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities. Manage cross-functional partnerships and insights from customers in French-speaking regions. Serve as the primary point of contact for escalations of customer issues from those regions. #J-18808-Ljbffr PSG Global Solutions
...effortlessly. Role Description This is a full-time, on-site role located in Austin, TX, for a Catering Director. The Catering Director will oversee catering and event sales, direct and third party client and vendor relationships. The large majority of catering events...
...development.SummaryWe are seeking a talented individual for a Nurse Reviewer (RN) who will be responsible for performing clinical reviews... ...to travel at least 10% of time based on business needsFor remote (work from home) positions employees' Broadband Internet connections...
(Part-time) Warehouse Order Selector Ready to get your work done and go home, while earning great income? Our Part-time Warehouse Order Selectors average 24 hours per week and make $19.50 per hour.Our warehouse teammates move product through our DCs quickly and safely,...
Job Description Job Description Overview Company Overview: The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and ...
...Job Description Job Description We are seeking a Housekeeper to join our team! You will perform a variety of light cleaning and organizing... ...how much you are appreciated for your hard work. Employees living on-site receive a 20% rent discount plus more! Monthly Bonuses...