Spa Concierge Job at Sonnenalp Resort of Vail, Vail, CO

Mnljb0c5S09WQm1ZdFQ3VFdLbktJV1Vad1E9PQ==
  • Sonnenalp Resort of Vail
  • Vail, CO

Job Description

The Sonnenalp Hotel is looking for a Spa Concierge.

Wage: $18.00 to $20.00 /hour, ($6.00 -$8.00/hour more with tips and commission)

Primary Purpose of Position

The Spa Concierge is the primary point of contact for all guests during their visit in the Spa and assist them with whatever needs they may have.

Essential Duties and Responsibilities

* Answer phones in a prompt manner, answer guests' questions, and book appointments accurately/efficiently (maximizing revenue)

* Schedule appointments while adhering to Leading Hotel of the World (LHW) standards

* Check guests into appointments, offering an orientation to the Spa

* Check guests out of appointments and ensure guest satisfaction with treatments; handle cash, credit card, and room transactions accurately

* Facilitate communication between guests and service providers

* Obtain a thorough understanding of Spa products and services in order to ensure effective and efficient recommendations to guests

* Maintain a clean Spa environment and ensure all areas are fully stocked

* Coordinate with various departments to meet guests' needs, including: reservations, room service, front desk, engineering and housekeeping

* Participate in regularly scheduled training sessions with Lead Spa Concierge and/or Spa Director

* Opening and Closing of the Spa area in an effective and efficient manner using daily checklists

* Sell retail to guests and close sales for aestheticians/therapists

* Participate in performing monthly retail inventory

Education/Experience

* High School Diploma

* Resort and/or spa experience preferred

* Experience with computer software systems, including but not limited to: Spa Soft, Microsoft Office (particularly Outlook), HMS, HotSOS

Special Skills/Equipment

* Effective communicator with the ability to work in a team-environment

* Proficient in English language (oral and written)

* Customer service and sales experience

* Ability to work in a fast-paced environment and adapt to any new changes in policies or procedures with minimal issues

* Self-initiator with well-rounded problem-solving skills

* High attention to detail

* Maintain a high level of guest service and exceed all guests' expectations when possible

* Knowledge of Hotel policies and procedures, outlets and specials

Essential Physical Requirements

* Full-time: Must work 36-40 hours per week, on a varying schedule ranging from 7am until 8pm

* Part-time: Work up to 30 hours per week, on a varying schedule ranging from 7am until 8pm

* Ability to lift 20 lbs

* Must be able to stand for 8-10 hours during shift

Benefits

* Resort Discounts

* Holiday Pay Sick Pay

* 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked

* Employee Assistance Program

* Parking Credit or Discounted Bus Passes

Employee Conduct

* It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.

Job Tags

Holiday work, Full time, Part time, Shift work,

Similar Jobs

MSA

Fire Safety Advisor- Full Time- Holiday Help Job at MSA

 ...our customer service safety department. This is in our Entry Level-Management . Set up and Display to homeowners, and small business owners...  ...to ensure they are properly prepared in the event of an emergency occurring. We assist in evaluating home risks, planning... 

AlliedTravelCareers

Travel Speech Language Pathologist (SLP) - Granite Falls, NC - $2,227 per week - 12/06/24 Job at AlliedTravelCareers

AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Speech Language Pathologist (SLP) in Granite Falls, North Carolina, 28630 Pay Information $2,227 per week About The Position Travel Rehab: Speech Language Pathology Granite Falls Location: Granite... 

Emerald Staffing

Warehouse Order Selector Job at Emerald Staffing

 ...other to allow advancements for the future! Overview Now Hiring Warehouse Order Selectors + 2nd Chance Employer!~$20-$21.00 Hour + Overtime Pay + Weekly paychecks via Direct Deposit ~2nd Chance employment opportunity no background checks needed ~ Upon job... 

Sea Island Resort

Mail Services Clerk (Part Time) Job at Sea Island Resort

 ...- Graciously welcome guests and members as they arrive to the business center - Provide a warm and hospitable environment to guests and members - Learn the names and personally recognize our regular Guests an Clerk, Part Time, Service, Retail, Hotel Sea Island Resort

Figma

Internal Communications Manager Job at Figma

 ...a creative storyteller and writer to join our growing global communications team. The person in this role will be our team's wordsmith -...  ...What you'll do at Figma:Usher in a new chapter of Figma's internal comms program. As we grow our team and our products, we are thinking...