Job Description
We are seeking a Senior User Experience (UX) Researcher who excels in leading research initiatives and driving impactful insights to inform product development. As a UX Researcher, you'll contribute to multiple products simultaneously while maintaining a focus on delivering actionable insights that drive business value and design decisions. You will play a crucial role in shaping the design of our digital experiences that meet user needs and drive business value across a portfolio of products.
DUTIES & RESPONSIBILITIES:
Create engaging and rewarding conversations with users in interviews. Can paint a vivid picture of who our users are and their needs. Is an expert in iterating on UX frameworks to adapt them to their use case or creates new methodologies.
Lead research projects and initiatives, leveraging strong relationships and expertise in UX research methodologies to deliver high-quality insights.
Develop and articulate the rationale behind research methodologies, incorporating insights from user feedback and anticipating potential challenges.
Take ownership of specific research areas, aligning research findings with broader product and portfolio vision and business goals.
Actively participate in cross-functional meetings, actively planning agendas and communicating research findings to stakeholders.
Mentor and collaborate with junior team members, providing guidance and support in UX research best practices and methodologies.
Support the recruitment and hiring process, actively participating in candidate screening and interviews to build a diverse and talented research team.
Recognize the broader business goals and technical constraints associated with each research effort.
Align research decisions with broader business goals and technical constraints, ensuring the successful delivery of high-quality products that meet user needs and drive business value. Advocate for the importance of UX research in achieving strategic objectives.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent's trust and reputation remain strong with its clients.
Fellow design and product team (collaboration)
UX Researchers and junior designers (mentorship)
Product Managers, Design Managers, Engineering Managers (working sessions, presentations)
QUALIFICATIONS & SKILLS:
Required: Bachelor's degree or equivalent experience in fields such as Psychology, Sociology, Anthropology, Computer Science, Human-Computer Interaction, or a related field.
6+ years of proven experience as a UX Research or similar role, with a portfolio showcasing your ability to research to inform critical experience questions with extensive experience leading UX Research initiatives for digital products.
Demonstrated expertise in UX research principles and methodologies and their limitations, including qualitative and quantitative research techniques.
Strong problem-solving abilities, capable of uncovering actionable insights from complex data sets.
Excellent communication and presentation skills, with the ability to articulate research findings to both technical and non-technical stakeholders.
Proficiency in human-centered design, with a focus on understanding and addressing user needs.
Leadership qualities, including the ability to inspire and motivate cross-functional teams towards a common goal.
Excellent collaboration and teamwork skills, with the ability to work effectively with cross-functional teams in a fast-paced environment.
Preferred: Ability to align ideas within large, complex products and programs with cross-functional business, design, and delivery teams.
Experience leading user-driven concept development and persuade and gain buy-in for user-driven ideas from non-design stakeholders.
Knowledge and experience working in diversified financial services.
Relevant agile experience.
Pay Transparency
Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $112,481.00 - $152,180.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. Thrivent Financial
Job Tags
Remote job, Hourly pay, Holiday work, Full time, Local area, Flexible hours,