Job Description

Career Opportunity At Lehigh Valley Health Network

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Provides foreign language interpreting services to enable the understanding and successful communication between individuals with limited English proficiency (LEP) and staff. Assists clinic staff by facilitating cross-cultural communication for non-English speaking patients of all ages.

Job Duties

• Provides accurate interpretation between L.E.P. patients and hospital personnel.
• Provides education to individuals and staff on culturally specific values, beliefs, and practices that are relevant to the encounter.
• Acts as a conduit of information for all clinical services which include medical terminology and support services to LEP patients.
• Informs L.E.P. patients about the interpreter's role and what interpreters can and cannot do as part of their jobs.
• Serves as a cultural mediator to enhance communication between patients/family, as it relates to medical care.
• Explains hospital resources, office protocols, and limitations to clinicians and patients, and makes appropriate referrals.
• Develops relationships with L.E.P community focus groups focusing on the needs of the community.
• Provides verbatim interpretation to preserve the medical record and conveys the meaning of the message in the target language.
• Listens effectively and is open to other points of view. Conveys the intent, tone, style and language level of the speaker.

Minimum Qualifications

• High School Diploma/GED
• 1 year Experience in human or health services
• Ability to adhere to interpreter standards of practice and code of ethics.
• Ability to continuously perform the same type of work for extended periods of time.
• Ability to interpret and translate on a daily basis in possibly stressful situations.
• Exhibit excellent listening skills.
• Knowledge of medical terminology and/or specialized vocabulary.
• Understanding of the subject matter to effectively convert source language to target language.
• BTG - Bridging the Gap - State of Pennsylvania Upon Hire

Preferred Qualifications

• Foreign language training

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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