Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Pacific Northwest. Unfortunately, we are not able to hire those who live outside the U.S. We are adding a Senior Manager to our Business Valuation (BV) team! Are you someone who gets excited and a little nerdy about valuation work, loves working with fun and smart people,...
Must Have Technical/Functional Skills1. Proficient in Node JS with a strong focus on user experience and usability.2. Associate... ...collaborate effectively with cross-functional teams, including developers, product managers, and stakeholders.10. Familiarity with version...
...Territory Account Managers are responsible for selling Tactile Medical devices and educating physicians, clinicians and patients on our... ...patients. Responsibilities: Conducts full-cycle consultative sales (prospecting, scheduling and attending meetings, product demonstrations...
We are looking for a local responsible and virtual assistant to perform a variety of administrative and clerical tasks. We are looking for an... ...Virtual Office Assistant to handle all communications from a remote position. The virtual assistant's responsibilities will also...
Urgent Hiring: Pre-Lung Transplant Coordinator RN - 13-Week Contract Location: Confidential | Pay Rate: $50/hr Schedule: Monday-Friday, 8:00 AM - 4:30 PM | Start Date: ASAP (Align with EPIC training) Staffing Partner: Protouch Staffing Join a Life-Changing...