Job Description

Job Description

Job Description

The Fields Operations Solution Team Dispatcher serves as the central hub for daily operations, providing vital support to field teams and ensuring smooth communication between internal and external stakeholders. This role is essential for managing service calls, coordinating activities, and addressing customer needs in a timely manner.

Key Responsibilities:

• Communication Hub: Act as the primary point of contact for service technicians and delivery drivers, facilitating clear and effective communication regarding daily operations.
• Activity Coordination: Monitor and reschedule planned activities as necessary, ensuring optimal resource allocation and minimizing service disruptions.
• Problem Resolution: Identify and address obstacles or additional requirements that may prevent the fulfillment of customer expectations. Follow up diligently to ensure issues are resolved.
• Emergency Prioritization: Assess and prioritize emergency situations that impact internal and external customers, ensuring prompt and effective responses.
• Performance Monitoring: Keep track of field operations to provide updates and insights on ongoing activities, enabling better decision-making.
• Documentation: Maintain accurate records of all communications, schedules, and changes to ensure transparency and accountability.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills with a focus on customer satisfaction.
• Experience in dispatch or operations support is preferred.
• Proficiency in relevant software and communication tools.

Working Conditions: This role may require flexibility in hours to accommodate varying operational demands. Dispatchers may work in an office environment with potential for remote communication.

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