Live Chat Agent Job at River City Science, Seattle, WA

MnlNb0g5Q0VYQitac1R2U1dhakVJbVFYeEE9PQ==
  • River City Science
  • Seattle, WA

Job Description

We are seeking a motivated and customer-focused Live Chat Agent to join our remote team. As a Live Chat Agent, you will be the first point of contact for our customers, providing assistance, answering questions, and resolving issues through live chat. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Provide accurate information and solutions to customers' questions and concerns.
  • Troubleshoot and resolve customer issues efficiently and effectively.
  • Maintain a high level of customer satisfaction by ensuring a positive chat experience.
  • Keep detailed records of customer interactions and transactions.
  • Collaborate with team members and other departments to resolve complex issues.
  • Stay up-to-date with product knowledge and company policies.
  • Assist with other customer service tasks as needed.

Qualifications:

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service role, preferably in a live chat environment.
  • Excellent written communication skills with a focus on clarity and grammar.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a remote work environment.
  • Proficiency with computers and ability to learn new software quickly.
  • Strong typing skills with accuracy and speed.
  • Reliable internet connection and a quiet workspace.

Job Tags

Full time, Remote job,

Similar Jobs

Highline Warren

Finance Intern Job at Highline Warren

 ...Finance Summer Intern (Hybrid) Who We Are Highline Warren is the leading national manufacturer and distributor of consumable and maintenance products for the automotive aftermarket. The company was formed through the strategic combination of Highline Aftermarket and... 

Buck Institute

Summer Scholar Internship Program (2025) Job at Buck Institute

 ...Summer Scholar Program Application Process For information on the Buck Summer Scholars Program, please click on this LINK .There...  ...the Summer Scholar Program application. To apply, complete the online application in its entirety. Failure to answer the required fields... 

PEDIATRIC EMERGENCY STANDARDS INC

Junior UX/UI Designer Job at PEDIATRIC EMERGENCY STANDARDS INC

 ...Job Description Job Description Who We Want: Were looking for a talented and passionate Junior UX/UI Designer to join our team and help us continue to design experiences that our users love. As a Junior UX/UI Designer, you will work closely with our product and... 

Anapol Enterprises, LLC Anapol Enterprises, LLC

Full Time Pediatrics Urgent Care Job Philadelphia, PA Job at Anapol Enterprises, LLC Anapol Enterprises, LLC

 ...Philadelphia): Three Pediatricians are needed to work at an Urgent Care Center. Full-Time and Part-Time positionsavailable. 36 hours...  ...work at a free-standing Urgent Care Center. These excellent pediatric urgent care opportunities are due to growth and expansion... 

BESHENICH MUIR & ASSOCIATES LLC

Senior Technical Writer/Editor, Job at BESHENICH MUIR & ASSOCIATES LLC

 ...engineers and technical professionals in writing, editing and publishing various types of documents (e.g., test plans, test reports, survey...  ...Skills & Certifications Bachelor's from an accredited academic institution or military school in English or Journalism. 8+...